IAM Connected


  • 1.  Chatbots

    Posted 02-14-2018 08:27

    I'm interested in your experiences with Chatbots.   chatbot is a computer program which conducts a conversation via auditory or textual methods. While chatbots have only been in existence a short time, they are becoming more prevalent in websites.  There are some opinions that with artificial intelligence and machine learning, these chatbots will become more effective and will one day replace many of the customer service functions in businesses like ours.  What is your opinion?

    1.  Have you run across them when you are browsing websites?  Do you engage with them?  Do you find them useful?

    2.  Do you use chatbots on your company website?  Are they effective?

    Here is an interesting article from Business Insider on the subject.

    Ray daSilva
    Mobility Exchange, LLC
    Washington DC United States