#IAM Connected

IAMX and Data Integrity

  • 1.  IAMX and Data Integrity

    Posted 02-09-2018 15:33

    Today, I had an IAM Member write to me to advise that a website link that they had clicked on after doing a search for a service partner in IAMX was not a working link.  She was very kind and provided the correct link which she had obtained after contacting that service partner.  I thought the act of kindness deserved a "thank you" and also deserved a response. 

    Here is what I wrote:

     

    "Yes, there are some errors, some outdated information and incomplete entries in IAMX.  The text pages on our website that explain what IAMX is and how to use it, spell this out clearly.  We explain that our aspiration is to be complete and totally accurate but we know we are not even close.  In fact, we know it will always be a work in progress.  Yet, we believe it is the best resource our industry has so far and it gets better daily partly thanks to users like you that will take the time and effort to assist.  Thank you.

    We actually do try to verify some of the data entered into the directory.  If you had clicked on the company profile for this company, you would have seen this:
    Extract from Company Profile Page


    Note the comment under Company Description.  We tested the link on May 1, 2017 and found it was not working. 

    Both IAMX and the IAM send out periodic reminders by e-mail, through newsletters and articles encouraging all IAM members to Claim, Review, Edit and Complete their company profiles.  The encouraging news is that close to half of the IAM member companies have Claimed their listing and that number grows daily.  Even more encouraging, over 240 member companies have taken the next step to voluntarily submit to our Validation process to document their credentials in IAMX.  

    Claiming the listing is only the first step and does not ensure that these companies have actually reviewed or edited their listing.  So, our effort is to continue to encourage these companies to do so.  Our system has an "Edit Review" feature which reports every single change that a company makes to their profile.  It prompts us to review the change and we offer our assistance as well as encouragement to take the next step to Validate.

     The IAM and IAMX are very serious about customer service.  In this case, we have disappointed you, our customer, and for that we apologize.  We have made the correction and we will contact this company with a direct invitation for them to update their listing.  But we know this moment may have passed and we have made a customer impression.  You used our directory as it was intended and did not get the intended result. For that we do apologize but we hope it will not deter you from recognizing the value of the directory as it currently exists and how we can work together to make it better.  I call it Collaborative Leverage.  Contribute to a common resource for the benefit of all members.

    What encourages and inspires us is that you and over 200 users daily are starting to use the directory as it was intended, as an information resource and tool for enhancing efficiency.  This number will grow steadily as we continue to improve the content and add new features designed to promote collaboration and enhance efficiency.  

    Thank you again for bringing this to our attention and assisting us in our mission to deliver the most accurate, complete, universal service provider directory to our industry.  Please let us know if we can be of service."

     

    For those of you that have claimed your listing and edited your profile, thank you for contributing to this valuable industry resource.  For those that have not, please click here and do a search for your city.  What will industry professionals looking for service providers in your area see?



    ------------------------------
    Ray daSilva
    Mobility Exchange, LLC
    Washington DC United States
    ------------------------------


  • 2.  RE: IAMX and Data Integrity

    Posted 03-06-2018 16:01
    Hi Ray,

    Some feedback from my most recent search.

    Looking for all moving companies  in Czech Republic

    1) I select moving companies and enter Czech Republic (changes it to Czechia), hit search and I get over 5 pages of listings and only one on page 1 is in CZ.

    I know I can click on the map, however that is not user friendly as I then have to click the company and it takes me to a different page and when I go back I have to repeat the process....lots of clicks.

    2) If I narrow the search to the actual city that the client is moving to, Brno, CZ I get a full page of agents in Austria, none in CZ.
    If I expand the mileage I get more agents but many are still not in CZ.

    3) After trying the above, I found that if I put Prague CZ and search I then get a list of agents and they are all in CZ.

    Question : How do I just list the agent in the specific country that I am looking for an agent in?

    I know I can open the IAM membership directory and find movers that way, however I am wondering if I can do the same in a easy way using Mobility Exchange.  I am sure that there is and that I am just missing something.

    **Also when I search moving companies in Burlington ON CANADA, the last one on the list is in Panama City, and I have my mileage set to 100 miles.

    Best/Arthur






    ------------------------------
    Arthur Drewry
    Director, Taylor International.
    Taylor International
    Burlington ON Canada
    ------------------------------



  • 3.  RE: IAMX and Data Integrity

    Posted 03-08-2018 16:45
    Hi Arthur,

    Sorry for the delay in response.

    1.  You are absolutely right about the Czech Republic search.  We integrate with Google Maps and it works well 98% of the time.  A few times, they will throw us a curve ball like this one where the search in their system has been converted to Czechia.  Our search index does not have Czechia so it was throwing off results in other parts of Europe.  We'll have this fixed tonight.  Thank you for pointing this out.

    2.  Google Maps is coding Prague to Czech but it is coding Brno to Czechia again.  We'll try to index for this as well.

    3.  The Panama mover showing up in Burlington had a PO Box as their main address in their profile.  This fooled our geo code system which placed them in Canada.  This has been fixed.

    Thank you for your patience and for using the IAMX Directory.  We are very grateful for your help in improving our data integrity.

    Check out the site usage statistics for Canada below....we're gaining traction.

    All the best,

    Ray


    ------------------------------
    Ray daSilva
    Mobility Exchange, LLC
    Washington, DC 20002
    E-mail: rdasilva@mobilityex.com
    ------------------------------



  • 4.  RE: IAMX and Data Integrity

    Posted 03-09-2018 09:14
    Hi Arthur,

    The Czech Republic issues have been resolved.

    Please note that the closest service providers within a 100 mile radius of Brno are actually in neighboring countries.  You have to increase the range to over 100 miles to get the Prague company.  This is a design decision we made.  When you search for a city or street address, Google Maps plots a pin in what they think is the center of that location.  The service providers are listed by proximity to that pin (Validated always come first, though) regardless of what state or country is involved.

    This makes sense in certain searches cross border search results as trucks may go freely between some countries but in others it may not make sense due to border controls.

    Ray

    ------------------------------
    Ray daSilva
    Mobility Exchange, LLC
    Washington, DC 20002
    E-mail: rdasilva@mobilityex.com
    ------------------------------



  • 5.  RE: IAMX and Data Integrity

    Posted 03-09-2018 10:31
    Thanks Ray,

    Good to see the analytics and thanks for resolving so quickly.

    It would be great to see an option where we can click a button and just see the agents in that specific country.  It could be one of the filters perhaps?  As you correctly pointed out in some instances we could use an agent in a different country, but not in all.

    For example any border towns in the US / Canada could show results in a different country and in most cases they couldn't be used to service a move across the border.  Take Windsor ON, CANADA for example....all agents are listed in the U.S.  We can increase the search radius to capture Canadian agents, however we would then also capture more US agents.  Some users may not realize this and send a rate request to all the companies that appeared in the search......and none of them would be able to assist.






    ------------------------------
    Arthur Drewry
    Director, Taylor International.
    Taylor International
    Burlington ON Canada
    ------------------------------



  • 6.  RE: IAMX and Data Integrity

    Posted 03-14-2018 09:32
    Hi Arthur,

    Thanks for the comment and the suggestion.  We will see how we can fine tune the search and filtering based on this feedback.

    One note, if you search for a Country or State (we have the US states encoded only)  IAMX will only show service providers in that country or US state.

    If you search for a more exact geo location like Street Address, City, etc. then IAMX will go by geo proximity without regard for borders.

    We really appreciate your feedback and suggestions.  Thank you.

    Ray

    ------------------------------
    Ray daSilva
    Mobility Exchange, LLC
    Washington, DC 20002
    E-mail: rdasilva@mobilityex.com
    ------------------------------