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General | Top

Q: What is my username/password?
A: You will use the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, click here.

Q: How do I update my contact information?
A: From your profile page, click "Edit Contact Information." To return to the community site, once you have edited and saved the desired information, click on "Return to Community Site." Then click "Refresh Member Information" on your profile page to update the changes made to your profile.

Q: How do I control what information is visible in My Profile?
A: Go to "My Profile” > “My Privacy Settings.” This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.

Contacts / Connections | Top

Q: How do I find other members?
A: Hover over the “Directory” link found in the blue navigation bar, then “Find a Member.” The Directory lets you search for other members based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Use the “Advanced Search” option to increase your search to:

  • City
  • State
  • Country
  • Community
  • Education
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” link to the right of each person in your search results. Just click this link to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?
A: Go to “Communities” in the top blue navigation bar. Select “My Communities” to view the communities you’re currently a part of. You can also view this information under “My Profile,” just underneath your photo.

Q: How do I join/subscribe to a community and the affiliated Discussion Group?
A: Hover over “Communities” and click on “Join Communities” in order to see a list of available communities. Set the dropdown filter to "All Communities". Click on the Community that you wish to join and simply click "Join". Then choose a delivery option for posts (Real Time, Daily Digest, Legacy or No Email).

Q: How do I create a new community?
A: Under "Communities" > "View Communities" > "All Communities," there is a button called "Create New Community." This will open a "Manage Community" page that will prompt you to name the Community, set the viewing permissions, create an affiliated Resource Library and Discussion Group, and invite other users to join the Community.

Q: How can I control the frequency and format of emails I receive?
A: Under “Communities” > “View Discussions” > “My Subscriptions,” there is an option for Text or HTML. By default, this is set to HTML, and we encourage you to leave it set to this if your email client can support it. However, if you are having problems viewing the HTML version or if it takes too long to open, please switch to the text version.

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • Legacy: sends real-time text versions of the posts, which are compatible with Blackberries and most other handheld devices. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
Q: How do I leave a community or unsubscribe from a discussion?
A: Go to “Communities” > “View Discussions” > “My Subscriptions.” Here, you will see a list of available communities and those to which you’ve subscribed. Select “Unsubscribe” for the discussions you wish to leave and click the “Save” button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time. Please note that you might not be able to unsubscribe from certain communities, based on your volunteer status. In those cases, simply choose “No Emails” from the delivery options.

Q: How do I respond to others’ posts?
A: Click “Reply to Discussion” to send your message to the entire community or “Reply to Sender” to only send your message back to the sender; both links are located to the right of the post. We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?
A: Go to “Communities” > “View Discussions” > “Post a Message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link in the right navigation bar.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to “My Profile” > “My Subscriptions” and select the “Text” format option near the top of the page. Be sure to hit “Save” at the bottom of the page once you’ve made this change.

Q: Why do I have to post messages and reply through the website?
A: There are many upgraded features made possible because of the web interface:
  • When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members.
  • All posts and associated resources are automatically archived and very easily searchable.
Q: Can I search for posts across all the communities?
A: Yes. Go to “Communities” > “View Discussions” > “Advanced Search” in the top blue navigation bar. You can search based on keywords in the posts, search all or specific forums, and select a specific date range.

Q: How do I see a listing of all of the posts to a specific Community?
A: Go to “Communities” > “View Discussions” > “All Discussions.” Click on “Digest” next to the Community you’re interested in. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. The “Author’s Messages” link will show you all of the posts that particular member has contributed to that community.

Q: How do I change the information showing up in my signature block?
A: We have set a default signature, but if you would like to change the information that appears or the order in which it appears, click “Communities” > “View Discussions” > “My Signature.” You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.


Libraries | Top

Q: How do I find resources that may have been uploaded by other members?
A: Go to “Communities” in top navigation bar, then “View Libraries” to find a particular library, if you know where the resource might be. If you do not know where the resource might be, visit “Communities” > “View Libraries” > “Search Library.” Enter search terms the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?
A: Yes. Visit “Communities” > “View Libraries” > “Search Library.” Click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?
A: The libraries are populated in two ways: You can upload documents directly by using the “Add a New Entry” link found under “Communities” > “View Libraries.” That is to say, library resources are not required to be associated with a discussion. Alternately, when you include an attachment in a discussion post, the system automatically places it in the library.

Q: How do I upload a file?
A: Select the “Add a New Entry” link found under “Communities” > “View Libraries.” Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.